V5 issue with USB port

We have been experiencing a higher frequency of disconnect responses when the USB is connected to the V5 brain and the labtop for downloading new instructions. We have been rectifying this issue with power cycle and this process has started to expand to more power cycle attempts to create a connect. We have also disconnected the USB cable and reconnect as well. We are a new team and unclear as to what we are doing wrong.

Ok, so this happened with us, and our solution was to connect it to the controller. That helped, so… yeah.