V5 motor issues

We have a V5 motor that hums and does not turn. Is there a reset or any way to check the electrical issue. This motor has been barely used and the insert is fine. Any advice jpearman

i have the same issue. we tested a motor today under no load not hooked up to any axle and the motor makes a noise and does not spin. We switched the motor with another programmed port that was working and it did the same thing. we then tested the port and other motors worked in the same port as the broken motor. why should a V5 motor break after only 30 seconds of unloaded spinning? anyone else have this issue or a fix?

If the motor has suffered early life failure, my advise is to just call support and get the motor exchanged.