For schools not associated with a team, use one form.
For international customers, please reach out directly to your respective IFI Offce listed at support.vex.com
You will receive an email from VEX with a confirmation and ticket number.
You will receive an email from FedEx within 24-48 hours with a shipping label.
Ship your Rev 10 motors using the printed label.
As soon as VEX receives your motors and verified them, you will be shipped replacements.
We apologize for any inconvenience this has caused and thank you for your patience as we move through this process. If you have any further questions, please post them in the VEX Forum or send an email to email@example.com
What’s the error ?
Have you connected your PC directly to the V5 brain using a USB cable ?
Are you using a recent version of the Chrome browser ?
Have you closed any other programs that may be trying to communicate with the V5 brain such as VEXcode ?
I want to say that VEX took a metric crapton of abuse over these motors. They are now replacing them, free of charge. While I’ll agree we shouldn’t have needed this, a 100% replacement is pretty amazing. Thanks Bob and Jon for making this happen.
@jpearman so would I be correct in assuming that I wouldn’t need to worry about this motor because the number is low enough? Or do I need to test these 2022 motors even if the first 4 digits are below 2143?
The test program is plug N play, that is, you can leave it running and just plug and unplug motors and it will update the version status for that port on the brain, no disconnect screens will be shown, so it’s pretty quick to run through a box of motors and check them.
I just had 2 rev 10 motors fail under normal circumstances, not using voltage mode, they were brand new (right out of the bag) and the second time I ever made them move they failed. they weren’t under a lot of strain, they were on a 6m 360 rpm drivetrain and they failed only being controlled with using pct speed.
We just went thru a similar experience. I was out of the loop regarding the Rev 10’s, so I had no idea why one of my rookie teams lost 6(!) motors in one practice. Turned out they were all Rev 10 motors, but they were running them in pct speed mode as well. Changed out to old motors, and they held up just fine the rest of the week and thru their tournament last Saturday.