VEX controller not functioning

[Connotho0]

Our controller is not working correctly we have checked all possible combinations of ports and channels and we have concluded that we can get both motors to work but not simultaneously.

[forzapixel]

Try checking out your controller program. That might be the problem. I can try to take a look if you can send it. Also, are you talking about the V5 controller or IQ Controller?

[Connotho0]

We are using the EDR controller, is that V5?

[Connotho0]

#pragma config(Motor, port2, Left, tmotorVex393_MC29, openLoop)
#pragma config(Motor, port10, Right, tmotorVex393_HBridge, openLoop)
//!!Code automatically generated by ‘ROBOTC’ configuration wizard !!//

task main()
{
while (1==1)
motor(Left) = vexRT [Ch2];
motor(Right) = vexRT [Ch3];

}

[forzapixel]

It might be. Is your controller gray or is it black? It could be v5 which is the new version of the edr system which has a black controller or it could be a gray/white for the older version which is called cortex.
Edit: nvm according to the program you are using 393 motors which are from cortex

[Connotho0]

it is gray not black

[forzapixel]

As far as I can see, the problem is that you have no correctly formatted the loop.

task main()
{
while (1==1)
{
motor(Left) = vexRT [Ch2];
motor(Right) = vexRT [Ch3];
}
}

Try this

[Connotho0]

Thank You for the help.