I ordered some VEX IQ competition related items from a reseller more than 2 weeks ago. Since the items ordered are not in-stock with the reseller, they forwarded the order to VEX for drop shipping.
2 out of the 3 items have been in-stock for more than 10 days according to VEX’s own website (2019-20 VEX IQ game kit and full playing field). However, there have been no movement in terms of fulfillment by VEX. I have tried to contact the reseller twice and they are saying VEX is not answering their email either. Since I didn’t order from VEX, I can’t contact VEX directly.
My question, is this the norm for VEX? Are they so overwhelmed with orders that they can’t fulfill in stock items and also routinely ignore their own reseller?
I don’t expect them to be Amazon in terms of product fulfillment, but 2+ weeks and not ship something in stock is borderlining ridiculous.