VEX IQ battery won't charge

I’ve just got another VEX Robot and it’s the VEX IQ which I saw from this blog that I found very ideal to use for beginners in coding and programming. Everything is going smoothly until the battery of my robot won’t charge when placed on the charger. It’s quite a new one so I’m not sure if I needed to get a replacement for it right away or there’s any way to fix it. Can anyone help me out? Thanks

Take a look at this Knowledge Base article and see if it solves your issue:


Thank you! I’ll check this out.

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