VEXCode Pro V5 Controller/VEXCode Problems(SOLVED)

I need help. When I plug the controller into the computer, the icon is orange, I cannot click on it, and if I click on the brain icon, all the information is gone. We have updated the software, used different controllers, hard rebooted the computer, tried just plugging it into the brain, and nothing has worked. I am desperate; this is the second day that its refused to work.

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Welcome to VEXforum!

I like you updated the title to “solved” - awesome!

Can you update the post with how you solved this? or how you changed your understanding of the behavior of the system you witnessed?

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Hello! Thank you for the response. We ended up having to switch out the brain and controllers as they just were not working, something about the battery!