One thing that would have been wise for Intelitek/the distributors of the CD to do: to place a handout attached to the EasyC V4 CD stating: “Please visit this address for the most updated version of EasyC V4 and follow the instructions below.” For those purchasing the software via automatic download, outdated software is less of an issue.
The only reason why I knew to go to the website was that I vaguely remembered reading about someone having a similar trouble on the forum a couple months before. Sure enough, a bit of searching turned up this thread:
For someone making a new purchase who is NOT a forum user, this could have been a nightmare. We unpacked the box with a team of eager members at my home, so we had our forum solution in under 1/2 hour – at school where the forum is blocked, it would have been a wasted meeting. On the other hand, Vex/IFI tech support is top notch, so I imagine that a panicked phone call would have yielded a solution, if we could have caught them during business hours (after school PST is after hours EST or CST, so we get crunched there, too).
While upgrades are good, it’s also a good practice to have products that are fully functional when they arrive new, out of the box.