VEXOS update installation

We can’t install vexos utility on the brain with all the sensors and the 2 motors attached.
We have linked them by USB to the computer and the brain to the controller but the window for installing is not coming up.
Any ideas? Thank you. Teamgtd2016@gmail.com

Hi Marie, We thought we had a similar problem but the issue was in our usb connector. Try to use a different one?