You should never have to wipe the laptop, worst case should be removing the vex extension and reinstalling. However, that error is related to an issue with rosetta on Apple silicon macs. Not had any reports of that before with our extension. We will look into it next week.
If theres a way to make the extention prompt for Rosetta 2 on ur guys end (Dont think there is but just throwing it out there) it will prompt to install it over Apple servers, if not, the easiest way to get Rosetta 2 installed is to get info on safari, and click open using rosetta, it will prompt Apple Silicon computers to install it if it does not have it already.