At Worlds this year (2012/2013) I we purchased 4 393 2-wire motors, and 2 out of the 4 motors died the next day. Those two motors had the internal gears brake. Will we be refunded money for the motors, or will new internal gears be sent to us? I should have asked this earlier, but I totally forgot until today
You are still under warranty for sure, so we can mail you a few Motor Refurb Kits
Please send me your shipping address and VEX order number by PM.