Many of my students have tried creating accounts for the online challenge. When they try to enter, it says verify your email.
But the email cannot be found in their inbox, their clutter, or their junk folders??
They have tried school email and private email (Like gmail or iCloud.com)
Please advise.
We are sorry your students are having issues creating accounts. We have tested and verified that the Online Challenges system is sending the emails as it should, so our internal system is working properly. The name displayed on the email is “REC Foundation” and it is being sent from the email address “[email protected]” via our challenges.robotevents.com system. The subject of the email is “Welcome to REC Foundation’s Online Challenges,” and we have verified that they are being sent 100% of the time. We recommend that students check all “junk,” “trash,” and “spam” folders in their account(s).
However, because you have stated that they are indeed checking their clutter/junk folders, then it is likely an external issue of the emails being blocked. If your students are doing this in the classroom, they may be blocked by local network or ISP settings, so please check with your network administrator or IT department to verify. Many schools have strict security settings, which may be preventing the verification email from arriving.
Thanks and good luck!
Janice