I have a brain that is not running the motors attached to it

I have a robot that is set up to the controller. One motor will not work at all. The other one barely moves. I have tried to clear everything, reboot, and reattach everything but I can not find the issue. New fully charged battery and a fully charged controller have not help at all.

Any ideas on what I am missing. I am very new to this program so any help is appreciated

Need more details.
perhaps post photos of the robot, explain which ports the motors are plugged into and how you are controlling them. Are you using the brain’s “drive” program or did you write code using VEXcode ? Is this an IQ generation 2 brain ?

Could it be getting caught on something or jammed? Is the motor in good condition? Like jpearman said, need more info to fully diagnose

maybe theres a problem with the motor

One of the wires may be broken. I would try switching out the wires and if that doesn’t work, the motors.

It could also be related to the code, if it was set wrong it could not work