Is it true... v5 part exchange

ketchup · February 13, 2020, 2:55pm

Is it true that if u return a messed up v5 part vex will send u a fresh one for free

SaltyCB · February 13, 2020, 2:57pm

yes my team has mailed a brain or two back for a new one. I would email vex support to get this done.

ketchup · February 13, 2020, 2:57pm

Im just asking for future notice.

teresajude · February 13, 2020, 3:18pm

The term you are looking for is RMA (return merchandise authorization). VEX has info on that process on their ‘Contact Us’ page. I would not expect them to replace parts that failed due to abuse. RMA is usually reserved for parts that are in some way defective.

ketchup · February 13, 2020, 3:19pm

So if i drop a controller and it breaks they wont take it
By break i mean like messed up screen

DRow · February 13, 2020, 3:23pm

Taken from: https://www.vexrobotics.com/how-to-order

ketchup · February 13, 2020, 4:41pm

I swear everytime i see u in my notifications my heart skips a beat

DRow · February 13, 2020, 9:02pm

You should probably see a doctor then. Might want to get that checked out.

Sylvie · February 13, 2020, 9:27pm

I used to be quite excited when an admin replies to my post. But this one time I got roasted by Karthik, and now I’m in the same boat as @ketchup.

Doctortictac · February 13, 2020, 10:08pm

As a doctor I evaluated @ketchup and if this is a kind of reputation you have among the forum users then, yes, his reaction is perfectly normal.

ketchup · February 14, 2020, 4:02pm

Well. I mean i never know if u r one of my notifications for banhammering ™️ Or comic relief

Yes i now own the term banhammering™️

I will allow drow use the term banhammering™️ For free

ketchup · February 14, 2020, 4:07pm

system · February 13, 2021, 4:07pm

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.