Having a problem connecting to vr.vex.com every day from ~1:00-1:15pm PST. I keep getting a permission denied error. This is impacting my class that meets at 1:00pm M-F. Are you guys doing routine maintenance or something during the day?
You can try using a different browser/computer/operating system/account to get it to work. If not, I recommend contacting the VEX support team. Any other questions?
Lab computers are Mac Minis. Tried a Windows laptop, different room, same problem. It’s the time of day that seems to be the issue.
Try contacting the VEX team.
Does it work at other times of day?
Yes, it works fine after about 1:15pm PST. I’m thinking it’s some kind of routine maintenance either on our end or VEX’s. Working around it for now, but it’s never been a problem before. /shrug
Sounds like an issue at the firewall end but worth getting @tfriez perspective.
Ok, now I’m having the issue earlier. Here’s the error message:
You don’t have permission to access “http://hoc.vexrobotics.com/coral-reef-cleanup/” on this server.
That’s usually an issue with internet provider I believe.
There’s a topic discussing it for a different site here.
and I’ve seen the problem before when trying to access certain other government sites occasionally. I could never find a solution, had to use a VPN to access them.
It sounds like you’re accessing the site through a school system. Have you tried checking with your school‘s IT department to see if they have something they are doing at that time of the day that might be interfering?
Yes, I’m at a public school. I’ve emailed our tech Dept and waiting to hear back. Today it was totally random, though, so who knows?
I would recommend using a VPN if available. Or trying to connect to a hot spot using a non-school laptop.
I don’t work in the same corporation as @Robert_Drew but I can tell you that using a VPN or connecting to a hot spot while at work, and encouraging students to do so as well, would be a direct violation of the Acceptable Use Policy I sign every year, and I would face some pretty hefty consequences if I chose to do those things.
We didn’t have to sign anything and I said a non-school computer so they could not prosecute in any way.
Thanks for the suggestion, but a VPN isn’t an option in my situation at school.
Your link shows http:// but the site is actually https:// (secured) Wonder if the redirect is causing your problem?
To provide an update on this … it ended up being the firewall on our side, where a rate control setting on our end was a bit too strict. We’re working to make changes to the settings so this will be less likely to happen. If anybody runs into those errors with a long alpha numeric Reference #, feel free to contact VEX support or post on the forums, and we will try to resolve it as quickly as we can.