V5 blank screen issue

I’ve run into an issue with our new v5 robot brain. Upon plugging the battery into the brain, it flashes “waiting for download” on the screen, and then the screen goes blank and the brain is unresponsive. Pressing the power button does nothing other than light the LED’s on the battery. I have reset the battery and made sure it’s charged. Is there an external reset button or similar for the Brain?

Team 5689D,

Please make sure you are updated to firmware 1.0.1
Also try booting the brain with no smart devices plugged into it, if this fails please contact support@vex.com