V5 Brain can't connect and crash when connected to my computer

Me and my group recently got our Super Kit for the Spin Up Vex Robotics Competition. But when I try to connect the brain to the VexCode V5, my laptop do not recognize the device, and crash the brain (touch screen don’t work, can’t even turn it off).
After looking at an another post on this forum, I did installed the Console Driver Installer as Admin. I reinstalled Vexcode, restarted my computer, reseted the settings of the brain, and even tried on one of my friend laptop.
Also, the device manager tells me “Unknow USB Device (Device Descriptor Request Failed)”.

Thanks in advance for your help,