VEX IQ 1st Generation

My VEX IQ 1st generation robot is giving me an error message that I don’t understand. When plugging up the brain and remote in order to update it through VEXos Utility I’m getting a USB connection failure. I’ve tried different cords and different computers but the message is the same. Do you have a solution for this problem.

This usually occurs if you have VEXcode open at the same time. Both applications are fighting one another for access to the IQ’s serial port.


Thank you, I usually don’t have them both open but I did today.