Vision Sensor Won't Connect

My Vision Sensor won’t work properly. When I try to connect it to a computer it will flash white twice but when I open Vision Utility it shows up as disconnected and I cannot do anything. I have tried multiple computers, multiple Vision Sensors, multiple cords, and multiple ports. What should I do to make my Sensor work?

Make sure you are connecting the vision sensor to the computer via micro USB. I didn’t see it directly stated that you were doing that. You will not be able to configure if you are only connecting the vision sensor to a brain. Other than that, I don’t have any other advice.

Mac or PC ?
Which model of Mac or PC, which OS ?
Which vision sensor utility, the one with VCS ? or VEXcode ? or RMS ?

I’m using windows and I tried 2 vision sensor utilities. VEXcode and VCS

Open up the windows device manager and check that the vision sensor is detected.

vision

I’ve opened it and tried. The device doesn’t show up.